Terms & Conditions

• "Services" means the website design, development, hosting, SEO, content creation, ongoing support, or any other digital services we provide.
• "Project" means the specific website build or work agreed between us and the Client.
• "Deposit" means the upfront payment required to secure a build slot and begin work.
• "Project Agreement" means the written or digital agreement (including the Website Plan Builder summary, email confirmation, or signed proposal) that defines the scope, pricing, and timeline for a specific Project.
• "Working Day" means Monday to Friday, excluding UK public holidays.

2.1 Before any work begins, we will agree the Project scope, deliverables, timeline, and pricing in writing with the Client. This Project Agreement may take the form of a written proposal, email confirmation, or the configured plan from our Website Plan Builder.

2.2 The Project Agreement is binding once the Client pays the Deposit and confirms acceptance in writing (including by email).

2.3 Any work outside the agreed scope ("additional work") will be quoted separately and is not included in the original Project price. The Client must approve any additional work and its cost in writing before it is carried out.

2.4 We reserve the right to decline projects that fall outside our expertise, conflict with our values, or appear unviable, at our sole discretion.

3.1 Deposit: A non-refundable Deposit (typically £100 or as otherwise agreed) is required to secure a build slot and begin work. The Deposit covers initial planning, scoping, scheduling, and reservation of design and development time. The Deposit is consideration for these specific services and is therefore non-refundable once paid, regardless of whether the Client proceeds with the full Project.

3.2 Full payment: The remaining balance of the Project fee is payable in full upon completion of the website, prior to handover, transfer of ownership, or final publication. "Completion" means the website has been built to the agreed scope and is ready for review and approval by the Client.

3.3 Monthly Managed Service: Where the Client has chosen the Monthly Managed Service plan, the Deposit and setup cost are payable upfront, and ongoing monthly payments begin from the date of website launch. Monthly payments are billed in advance and processed automatically on the same date each month.

3.4 Late payment: If full payment is not received within 7 days of the agreed completion date, we reserve the right to:

• Pause or withhold delivery of the completed website;
• Restrict access to website files, hosting, or admin credentials;
• Charge interest on overdue amounts at the statutory rate (8% above the Bank of England base rate, per the Late Payment of Commercial Debts (Interest) Act 1998) where applicable;
• Suspend any ongoing services until the account is settled.

3.5 Methods of payment: We accept payment via bank transfer, debit card, or credit card. The Client is responsible for any transaction fees charged by their payment provider.

4.1 We will work to deliver the Project within the timeframe agreed in the Project Agreement (typically 2–6 weeks depending on scope and chosen timeline).

4.2 Timelines depend on the Client providing required content, feedback, approvals, and information in a timely manner. Delays caused by the Client (e.g. late delivery of content, slow feedback, unresponsive communication) will extend the timeline accordingly and may incur additional costs.

4.3 We will keep the Client informed throughout the build. If unforeseen circumstances cause delays on our side, we will communicate promptly and agree a revised timeline.

5.1 The Client agrees to:

• Provide accurate business information, content, images, branding, and any required assets in a timely manner;
• Respond to feedback requests within a reasonable timeframe (typically 5 working days);
• Ensure they have the right to use all content, images, logos, and materials provided to us;
• Communicate clearly and professionally throughout the project;
• Review and approve work at agreed milestones.

5.2 The Client warrants that any content they provide does not infringe third-party intellectual property, is not defamatory, illegal, or otherwise harmful, and complies with all applicable UK laws.

5.3 We accept no responsibility for delays or issues caused by the Client's failure to meet these responsibilities.

6.1 Client cancellation: The Client may cancel a Project at any time by giving written notice. However:

• The Deposit is non-refundable, as it represents payment for planning, scoping, and scheduling work already carried out;
• Any work completed up to the date of cancellation will be invoiced at our standard hourly rate and is payable by the Client;
• No refund will be given for work already completed.

6.2 Consumer cancellation rights (where applicable): If the Client is a consumer (an individual not acting in a business capacity), they may have a statutory right to cancel within 14 days of entering into the Project Agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By requesting work to begin within this 14-day period (including by paying the Deposit), the Client expressly consents to work beginning immediately and acknowledges that any work completed during this period will be chargeable, and that the Deposit and any completed work cannot be refunded.

6.3 Our right to cancel: We reserve the right to cancel a Project and terminate the agreement if:

• The Client materially breaches these terms;
• The Client fails to pay any invoice when due;
• The Client engages in abusive, threatening, or unreasonable conduct;
• The Project becomes unviable for reasons outside our reasonable control.

In such cases, we will refund any pre-paid amounts that exceed the value of work already completed.

6.4 Refunds: Refunds are not generally provided once a Project has begun. Refunds may only be considered in the case of a serious, demonstrable error or defect in our work that materially prevents the website from functioning as agreed, and where:

• The Client has notified us of the issue in writing;
• We have been given a reasonable opportunity to investigate, address, and remedy the issue (typically 14 working days);
• The issue cannot be resolved through reasonable corrective work.

Where a partial refund is agreed, it will be calculated based on the proportion of the Project that has not been satisfactorily delivered.

7.1 The Project Agreement will specify the number of revision rounds included in the Project price. Additional revisions beyond this allowance will be quoted separately at our standard hourly rate.

7.2 Once a Project section, page, or design element has been formally approved by the Client in writing, any subsequent changes to that approved work will be treated as additional work and may be chargeable.

7.3 We will respond to all reasonable revision requests promptly. Excessive, vague, or contradictory revision requests may result in additional charges or timeline extensions.

8.1 Where the Client has chosen our Monthly Managed Service, hosting is included for the duration of the active subscription.

8.2 Where the Client has chosen a One-Time Build, the Client is responsible for arranging their own hosting, domain registration, and any third-party services (email, analytics, payment providers, etc.) unless otherwise agreed.

8.3 We are not responsible for third-party services or outages caused by them (e.g. domain registrars, hosting providers, payment gateways, email providers).

8.4 Domain registration costs are not included in the Project price unless explicitly stated.

9.1 Upon full payment of the Project fee, ownership of the final website (including code, design, and content created by us specifically for the Project) transfers to the Client, except for:

• Any third-party assets, templates, fonts, plugins, or libraries used in the build, which remain subject to their original licences;
• Any underlying tools, frameworks, or systems we use to build sites, which remain our intellectual property;
• Generic code components or design patterns we reuse across projects, which we retain the right to use elsewhere.

9.2 Until full payment is received, all work remains our property. We reserve the right to withhold delivery of files, code, or admin access until payment is complete.

9.3 We retain the right to display the completed website in our portfolio, on our website, and in marketing materials, unless the Client requests otherwise in writing.

9.4 The Client retains ownership of all content (text, images, logos, branding) they provide to us.

10.1 If the Client is on the Monthly Managed Service and cancels or fails to pay monthly fees, hosting and ongoing services will be suspended after a 14-day grace period from the missed payment.

10.2 Upon termination of a Monthly Managed Service, the Client may request to migrate their website to another host. We will provide reasonable assistance with file transfer at our standard hourly rate, but we are not obliged to provide ongoing support after termination.

10.3 We retain client website backups for 30 days following service termination, after which they may be permanently deleted.

11.1 We will use reasonable skill and care in providing our Services. However, we make no guarantees regarding:

• Specific search engine rankings, traffic levels, or sales conversions;
• The ongoing functionality of third-party services or integrations;
• The performance of the website on devices, browsers, or platforms released after the Project completion date.

11.2 Our total liability under any Project Agreement is limited to the total amount paid by the Client for that specific Project, except where liability cannot legally be limited (e.g. for death, personal injury, or fraud).

11.3 We are not liable for:

• Loss of profits, revenue, business, or goodwill;
• Indirect or consequential losses;
• Loss or corruption of data, except where caused by our negligence;
• Issues caused by Client-installed plugins, scripts, or modifications after handover.

12.1 Both parties agree to keep confidential any sensitive business information shared during the Project, except where disclosure is required by law.

12.2 We will not share Client business information with third parties without consent, except as necessary to deliver the Services (e.g. hosting providers, payment processors).

13.1 We comply with UK GDPR and the Data Protection Act 2018 in handling any personal data shared with us as part of the Project. Our full data handling practices are set out in our Privacy Policy.

13.2 Where the Client's website collects personal data from its users, the Client is the Data Controller and is responsible for compliance with applicable data protection laws, including providing their own Privacy Policy and cookie notices.

Neither party will be liable for delays or failures in performance caused by events outside their reasonable control, including but not limited to: natural disasters, power outages, internet outages, government action, illness, strikes, or pandemics. In such cases, the timeline will be extended by a reasonable period.

15.1 These terms are governed by the laws of England and Wales.

15.2 Any disputes shall first be addressed through good-faith discussion between the parties. If unresolved, the parties agree to attempt mediation before pursuing legal action.

15.3 The courts of England and Wales shall have exclusive jurisdiction over any disputes that cannot be resolved through mediation.

We may update these terms from time to time. The version that applies to a specific Project is the version in effect at the date the Project Agreement was confirmed. The current version of these terms is always available on our website at ccmarketing.co.uk/terms.

For any questions about these terms, please contact us at:

C&C Marketing
64 Castle Drive, Kemsing
Email: hello@ccmarketing.com
Phone: 07304052759